Lexus and Kia Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. Lexus and Kia deliver the...
View ArticleThe Satisfaction Quarterly Report, Q2 2008
The American Customer Satisfaction Index (ACSI) just released its Q2 2008 report that covers the following sectors: Internet news & information, portals & search engines, automotive,...
View ArticleOff Topic: Who’s Watching Football Today?
It’s the most important day in U.S. sports, Superbowl Sunday. As you can see from my choice of graphics, I’m rooting for the Patriots. So let me say up front: Go Pats! Given the importance of this day,...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleToyota, Buick, and Lexus Lead Auto Dealers in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Toyota, Buick, and Lexus all...
View ArticleLexus and Toyota Lead Auto Dealers in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are some highlights...
View ArticleToyota and Mercedes-Benz Earn Top Customer Experience Ratings for Auto Dealers
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Toyota and Mercedes-Benz...
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